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Elements and Performance Criteria

1. Evaluate current business strategy
   • Analyse the current strategic plan of the organisation to understand the industry environment and current organisational goals
   • Compare information related to current operational practices and the strategic plan to determine possible IT gaps and improvement opportunities
   • Report information regarding the effect of IT developments to an appropriate person
2. Evaluate effect of changes
   • Review information on current IT systems supported by the organisation
   • Compare and document advantages and disadvantages of current and proposed IT systems
   • Determine the objectives and implications of introducing changes
   • Document findings and forward to appropriate person for feedback
3. Develop action plans
   • Develop plans to implement proposed changes, according to organisational policy and procedures
   • Document action plans, ensuring that standards, targets and implementation methods are detailed
   • Forward documentation to appropriate person for feedback and approval

Required Skills

Required skills

analytical skills to

compare advantages and disadvantages of current and proposed IT systems

evaluate effect of IT changes

determine possible IT client support gaps

review objectives and performance measures

communication skills to

negotiate with other team members during the planning process

report effect of IT development to appropriate person

literacy skills to

document recommendations and develop action plans

organise and present information according to business report writing requirements

planning and timemanagement skills to

plan clientsupport service delivery within quality time and cost parameters

manage clientsupport services

research skills to

identify business objectives and future requirements

source basic information from readily available sources

Required knowledge

analysis and planning approaches to technical problems or management requirements taking into account the hardware platform used by the organisation and network and security guidelines

current system functionality to forecast for planning

operating systems supported by the organisation to forecast for planning

possible competing and complementary internal and external operating environments

technology and product directions for evaluating and forecasting vendor and technology trends

Evidence Required

The evidence guide provides advice on assessment and must be read in conjunction with the performance criteria required skills and knowledge range statement and the Assessment Guidelines for the Training Package

Overview of assessment
Critical aspects for assessment and evidence required to demonstrate competency in this unit	Evidence of the ability to access and analyse relevant information on changes to technology and resources analyse strategic plans to determine future technology needs monitor resource use and costefficiency and effectiveness of technology develop and document action plan detailing standards targets and implementation methods
Context of and specific resources for assessment	Assessment must ensure access to site where IT needs and strategic directions of the enterprise may be coordinated detailed information relating to business strategic plan outcomes of the businessanalysis process budget constraints timeframe for the strategic plan business risks and objectives information on a range of IT business solutions appropriate learning and assessment support when required Where applicable physical resources should include equipment modified for people with special needs
Method of assessment	A range of assessment methods should be used to assess practical skills and knowledge The following examples are appropriate for this unit verbal or written questioning to assess candidates knowledge of analysis and planning methodologies in an IT environment review of documentation prepared by candidate detailing findings of evaluation of proposed IT systems review of action plan prepared by candidate detailing standards targets and implementation methods
Guidance information for assessment	Holistic assessment with other units relevant to the industry sector workplace and job role is recommended where appropriate Assessment processes and techniques must be culturally appropriate and suitable to the communication skill level language literacy and numeracy capacity of the candidate and the work being performed Indigenous people and other people from a nonEnglish speaking background may need additional support In cases where practical assessment is used it should be combined with targeted questioning to assess required knowledge

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Range Statement

The range statement relates to the unit of competency as a whole. It allows for different work environments and situations that may affect performance. Bold italicised wording, if used in the performance criteria, is detailed below. Essential operating conditions that may be present with training and assessment (depending on the work situation, needs of the candidate, accessibility of the item, and local industry and regional contexts) may also be included.

Appropriate person may include:	authorised business representative client supervisor.
Organisational policy and proceduresmay include:	operational financial legal human relations internal and external operating environments.

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